Support

Something not working, or a box that seems impossible? Email us and a person will read it.

rolo@keyfisher.com

It helps if you tell us which iPhone you have, your iOS version and which box you were on.

Subscription and purchases

How do I cancel my subscription?

Open the Settings app, tap your name, then Subscriptions, then Keyfisher, then Cancel Subscription. You keep access until the end of the month you have paid for. Deleting the app does not cancel it.

How do I get a refund?

Apple takes the payment, so Apple handles refunds. Go to reportaproblem.apple.com, sign in, and choose the Keyfisher purchase.

I subscribed, but the boxes are still locked

Open the subscribe screen from a locked box and tap “Restore purchases”. Check you are signed in with the same Apple Account you subscribed with. If that does not fix it, email us.

I have a new phone. What comes with me?

Your subscription does: tap “Restore purchases”. Your progress and any unused hints are stored on the phone itself, so they come across only if you set up the new phone from a backup of the old one.

Playing

I’m stuck on a box

Tap Hint while playing and Rolo will show you the next part to move. Each hint uses one of your hints. Every box can be opened; we check each one before it is released.

Can I start a box again?

Yes. Tap Reset while playing to put every part back where it started.

I deleted the app and lost my progress

Progress is kept only on your phone, so deleting the app removes it, along with any unused hints. We have no copy to restore. Your subscription is unaffected.

Which devices does Keyfisher run on?

iPhone and iPad, running iOS 18 or iPadOS 18 or later.

Privacy and terms

The app collects no personal information. The details are in the privacy policy, and the rules for subscriptions and purchases are in the terms of use.